Yes, we make custom hats-- please purchase the custom listing in our shop. If you can dream it, we can make it happen. Please note that custom items cannot be returned or exchanged.

our bonnets come in 6 sizes. our smallest size fits most newborns and our largest size fits most kids ages 4 and up-- and adults! the best and most reliable way to size a bonnet for your darlin' guy or gal is to measure their head circumference. this is the same measurement that the pediatrician will do when your child is very small. if you have a flexible measuring tape, use that. if not, just get a piece of string. wrap the tape or string loosely around the widest part of your little one's head. this will be across the forehead and around the widest part of the back of the head. choose the size with the CLOSEST measurement. Don't size up, our hats run large.

although it's best to wash your bonnet by hand and line dry it (or dry it flat on top of your washer or dryer), you can toss it into the machine with your other wash and it'll do just fine. wash only using COLD WATER, and if you place the hat in the dryer, dry it on low. use a warm, cotton-setting, steam iron to press your bonnet if necessary. we like to dry out hats flat because it saves energy and they don't need to be pressed. they'll have a softened, worn look as opposed to a crisp press, but that's what we (personally) prefer. if you love the crisp press, just run a steam iron over the bonnet when it's slightly damp or spritz it & press. usually pressing the back of the bonnet and the brim will polish it up nicely.

a UB2 bonnet should fit your little one snugly on his or her head, comfortably under the chin (using one OR two snaps), while still giving good coverage and shading in the back and fully covering the ears-- all the way to the bottom of the ear lobes. If the straps are too short to fasten, then the bonnet is too small. the pictures on our site show the proper bonnet fit. If your bonnet does not fit, please contact us right away. we normally allow one free re-ship (within the US; international customers will need to pay shipping charges) for sizing issues as long as you still have all the tags and have not washed the bonnet. we truly want you to LOVE your UB2 and will do what it takes to make that happen!

contact us. we love to talk.

We are happy to accept exchanges at any time. However, if you place an order and then seek a refund, we are unable to refund the original shipping costs. These costs are $8 per order. Thus, expect to see a refund of the purchase price less the $8 shipping costs. There are no exceptions to this policy.